Yuzzit Terms and Conditions of Service

Version 1.0, effective October 14, 2026

1. Purpose and Contractual Documents

These General Terms and Conditions (“GTC”) govern the provision of Yuzzit services by TELEQUID SAS (“Yuzzit”) to any business customer (“the Customer”).

The contract consists of the following documents, in descending order of priority:

1. the signed purchase order (“the Order”);
2. its signed addenda, including the Data Processing Agreement (“DPA”) and, if applicable, an addendum regarding notification deadlines;
3. these Terms and Conditions.

The Customer’s terms and conditions of purchase and any purchase order issued by the Customer shall not apply unless Yuzzit has given its written consent.

2. Definitions

• Services: the Yuzzit platform (recording, live editing, post-production, subtitling, transcription, publishing, hosting, monitoring) and the related services specified in the Order.
• Client Content: any feed, video, audio, image, text, or template provided by the Client or on the Client’s behalf.
• Derived Data: transcripts, subtitles, translations, summaries, clips, and search indexes generated from Customer Content.
• AI Features: Features of Services based on machine learning models (transcription, translation, summarization, cropping, key moment detection).
• Users: individuals authorized by the Client to access the Services.

3. Access to the Services

Authentication is handled by Yuzzit’s identity provider or the Customer’s SSO. Two-factor authentication is available for each account. The Customer manages its Users and their permissions, including permissions for downloading, sharing, and external publishing. The Customer must notify Yuzzit immediately in the event of loss or unauthorized use of an access credential.

4. Beta Tests and Features

Trial accounts and features labeled as “beta” are provided free of charge, “as is,” and may be discontinued at any time. Yuzzit’s commitments regarding data protection, privacy, and AI (Articles 8 through 11) apply in full to these accounts and features.

5. Yuzzit's Obligations

Yuzzit is committed to:

• provide the Services in accordance with the Order and the service levels set forth therein, if any;
• Provide 24/7 first-level support, with the ability to escalate issues to the technical team at any time in the event of major incidents;
• maintain the security measures described in its signed policies, which are available upon request;
• notify the Customer of any substantial changes to the Services.

6. Customer Obligations

The Customer shall use the Services in a lawful manner. The Customer warrants that it holds all necessary rights to the Customer Content (copyrights, related rights, music rights, image rights, and consents from individuals depicted) and remains solely responsible for its editorial content. Yuzzit may suspend access to content that is clearly unlawful or upon order by an authority, limiting the suspension to what is strictly necessary and notifying the Customer.

7. Intellectual Property

Yuzzit retains all rights to the Services. It grants the Customer a non-exclusive, non-transferable right to use the Services for the duration of the Order.

The Customer retains all rights to the Customer Content and the Derived Data. The Customer grants Yuzzit the sole right to process such content and data to the extent necessary to provide the Services.

Suggestions for improvement that the Customer voluntarily submits may be incorporated into the Services without compensation.

8. Artificial Intelligence

• Yuzzit does not use either Customer Content or Derived Data to train or refine AI models, nor does it use them for any of its own purposes.
• Yuzzit does not use any providers whose published terms and conditions permit the use of customer content to train its models.
• Live stream transcription is performed on Yuzzit's infrastructure. Transcription of stored media and related processing are carried out within the European Economic Area.
• The results generated by AI Features may contain errors. The Customer must verify them before publication and retains editorial responsibility for them.

9. Protection of Personal Data

With respect to the personal data contained in the Customer Content and in User accounts, the Customer is the data controller and Yuzzit is the data processor, as defined in Article 28 of the GDPR. The DPA is an integral part of the contract. Yuzzit undertakes, in particular, to:

• process data only upon documented instruction from the Client;
• host the data in the region specified by the Order or the DPA, and not transfer it outside the European Economic Area without the mechanism provided for in the DPA;
• use only subcontractors listed in the roster provided upon request, and notify the Client of any proposed changes so that the Client may object to them;
• require its employees to maintain confidentiality;
• to assist the Client in responding to requests from data subjects and in fulfilling its own regulatory obligations;
• provide him or her with the information necessary to demonstrate compliance with these obligations.

10. Security Incidents

• Notification of an incident—whether confirmed or suspected—affecting the Customer’s data or service: no later than 24 hours after detection.
• Notification of a critical vulnerability, including a remediation plan: no later than 24 hours after becoming aware of it.
• Factual information (relevant data, whether personal or not, lockdown): no later than 24 hours after notification.
• Detailed report: no later than 7 calendar days after notification.
• Final report in the event of a personal data breach: no later than 10 business days after the incident is resolved.

A signed addendum may specify shorter timeframes; in such cases, the addendum takes precedence. Yuzzit will not publicly disclose any incident involving the Customer without the Customer’s consent, unless required by law.

11. Confidentiality

Each party shall keep confidential any information of the other party that comes to its knowledge, both during the term of the contract and for five years after its termination. Client Content and Derived Data are considered confidential information for an indefinite period unless and until they are published by the Client. Information that has become public through no fault of the receiving party, or whose disclosure is required by law, is not considered confidential.

12. Publishing to Third-Party Platforms

Posting to a third-party platform (social media, distribution sites) is initiated by an authorized User and is subject to that platform’s terms and conditions. Some platforms retrieve the file themselves: in such cases, the file is made available to them via a temporary public link, which is automatically deleted after retrieval. Each post is tracked.

13. Prices and Payment

Prices are set in the Order, excluding taxes. Invoices are payable within 30 days of the invoice date. Any delay will result in penalties equal to three times the statutory interest rate and a flat-rate compensation of €40 for collection costs. If a formal notice remains unanswered for 15 days, Yuzzit may suspend the Services.

Prices may be adjusted at each renewal, subject to 90 days' advance notice; the Customer remains free to choose not to renew.

14. Term and Termination

Each Order is entered into for the term specified therein; otherwise, for a term of one year. It is automatically renewed for one-year periods, unless terminated by either party at least 60 days prior to the expiration date.

Either party may terminate the agreement in the event of a material breach by the other party that has not been remedied within 30 days of receiving formal notice. In the event of early termination initiated by the Client, other than due to a breach by Yuzzit, the amounts due through the end of the current term remain payable.

15. Reversibility and Termination of the Contract

1. Data Recovery: At the Customer's request, account data and any remaining media are exported prior to deletion.
2. Deletion: Media and Derived Data are permanently deleted; support conversations are deleted; account data is anonymized 90 days after the end of the contract. Database backups expire within 7 days.
3. Certification: A destruction report is provided to the Customer.

16. Liability

Neither party is liable for consequential damages (loss of revenue, customers, or reputation). Each party’s total liability is limited to the amounts paid or owed under the relevant Order during the 12 months preceding the event giving rise to liability, provided that this limit shall not be less than €10,000. These limits do not apply in cases of gross negligence or willful misconduct. For breaches of Articles 8, 9, and 11, the limit is doubled.

17. Business References

Yuzzit will only cite the Client's name or logo as a reference with the Client's prior written consent.

18. Amendment to the General Terms and Conditions

Yuzzit may amend the Terms and Conditions by notifying the Customer via email at least 60 days before they take effect. The new Terms and Conditions apply as of the next renewal. An active Order remains governed by the version in effect at the time it was signed.

19. General Provisions

• Independence: The parties are independent contractors.
• Assignment: Neither party may assign this contract without the other party’s written consent, except in the event of a merger or a change of control, provided that prior notice is given.
• Sanctions and Exports: Each party shall comply with the export control regulations and sanctions of the European Union and France.
• Severability and Non-Waiver: A void clause does not affect the others; failure to exercise a right does not constitute a waiver of that right.
• Notifications: in writing, to TELEQUID SAS, 6 rue de la Tourelle, 92100 Boulogne-Billancourt, or to contact@yuzzitpro.com; for security matters: security@yuzzitpro.com.

20. Governing Law and Disputes

This contract is governed by French law. In the absence of an amicable settlement within 30 days, any dispute shall fall under the exclusive jurisdiction of the Nanterre Economic Activities Court, or its successor, including in cases involving multiple defendants or third-party claims. The French version of the General Terms and Conditions shall prevail; translations are provided for informational purposes only.